Barnett Waddingham
Barnett Waddingham is an independent UK-based professional services firm providing actuarial, pensions administration, investment consulting, and risk advisory services to pension schemes, employers, insurers, and individuals. It generates revenue through consulting fees, administration services, and related advisory engagements across defined benefit and defined contribution pensions, insurance, and employee benefits. The firm also offers specialist services in areas such as bulk annuities, longevity risk, and governance for institutional clients.
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 1,700
- Founded
- 1989
- Headquarters
- Londonderry County Borough, United Kingdom
What 7 Arbolus experts think of Barnett Waddingham
NPS distribution skews positive, with 43% of respondents rating NPS 10, another 29% rating 8, and remaining scores at 6 or 7. Renewal intent is strong among those with a year or more of implementation, with 100% of high spenders affirming intent to renew. Stickiness is evidenced by 71% of users at more than a year of adoption, while only 14% are in offboarding. Primary sentiment drivers are sustained satisfaction with implementation, high spend correlating with satisfaction, and low churn signals.Overall Customer Sentiment: Positive
Who reviewed Barnett Waddingham
- C-Suite 86% (6)
- Manager 14% (1)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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