Bain & Company
Bain & Company is a global management consulting firm that advises businesses, private equity funds, and public-sector organizations on strategy, performance improvement, M&A, and organizational transformation. The firm generates revenue through project-based consulting engagements and long-term advisory relationships across industries worldwide.
- IT Consulting & Implementation
- Revenue
- $6.5B
- Employees
- 18,000
- Founded
- 1973
- Headquarters
- Boston, United States of America
What 61 Arbolus experts think of Bain & Company
NPS scores are strong, with 40% Promoters (NPS 9–10), 40% Passives (NPS 7–8), and 20% Detractors (NPS 6 or below), indicating high advocacy by senior influencers. Renewal intent is robust among high spenders, with only a minority expressing uncertainty or intention not to renew, mostly driven by economic climate or rising costs. Stickiness is high, as most clients have used Bain over multiple years for transformation or growth mandates. Key expert feedback highlights strategic impact, measurable outcomes, and team quality as strengths, with costs and post-strategy implementation support as noted drawbacks.Overall Customer Sentiment: Positive
Who reviewed Bain & Company
- C-Suite 78% (48)
- Director 17% (10)
- Manager 5% (3)
Employer names and spend open in the full report, along with the other 58 customers.
Everything 61 customers told us about Bain & Company.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 61 scored reviews- Promoters 29
- Passives 24
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 35 across 3 companies.
Praised
- Flexibility & Senior Access
- High Strategic Impact & Measurable Outcomes
- Execution-Focused Consulting
- Competitive Benchmarking
Criticised
- Implementation Gaps
- Premium Cost
- Rising Service Costs
- Industry-Specific Rivalry
What customers say
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 48% 27 answers
- 50% 6 answers
- 0% 1 answer
- 9.3/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
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