Baxter Planning
Baxter Planning provides cloud-based service parts planning and inventory optimization software that helps manufacturers and service organizations forecast demand, position spare parts, and improve service levels while reducing inventory costs. Its platform integrates with ERP and service management systems to automate planning workflows and support global service supply chains. The company generates revenue through software subscriptions and related professional services for mid-market and enterprise customers.
- Supply Chain & Logistics Software
- Business Intelligence & Dashboards
- Revenue
- $16.0M
- Employees
- 80
- Founded
- 1993
- Headquarters
- Austin, United States of America
What 9 Arbolus experts think of Baxter Planning
NPS distribution is strongly positive, with 57% of experts scoring 9–10 and the remainder in the 7–8 range. 67% of respondents provided a clear 'Yes' for renewal intent, with only one 'Not Sure' (pilot stage). Stickiness is high: 50% have used the product more than one year, and positive sentiment is uniform across both high and low spend brackets, especially among Influencers. The main quantitative theme is consistent satisfaction with product outcomes.Positive
Who reviewed Baxter Planning
- C-Suite 33% (3)
- Director 67% (6)
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Sentiment
66 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 3
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Jul 9
- Dec 8
- Apr 9
- May 9
- Jun 9
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 66 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 100% 2 answers
- 75% 4 answers
- 9.2/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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