Biffa
Biffa is a UK-based waste management company that provides collection, recycling, treatment, and disposal services for commercial, industrial, and municipal customers. It offers services including general waste collection, recycling, hazardous waste handling, and energy-from-waste solutions, generating revenue through long-term contracts and service fees. The company also operates material recycling facilities and landfill sites across the UK.
- IT Consulting & Implementation
- Revenue
- $1.6B
- Employees
- 11,000
- Founded
- 1912
- Headquarters
- High Wycombe, United Kingdom
What 5 Arbolus experts think of Biffa
NPS scores span from 4 to 10 with a median around 7–8, indicating generally positive but variable satisfaction. Renewal intent is mixed; 2 experts explicitly indicate uncertainty, with others not disclosing intent. Stickiness is high regarding implementation stage as 80% of experts indicate usage of over a year, with only one reporting as less than 1 year. Key sentiment themes include operational reliability and the ongoing assessment of value, with some Users highly satisfied and others (particularly Influencers) less certain. Overall Customer Sentiment: Neutral
Who reviewed Biffa
- C-Suite 40% (2)
- Manager 60% (3)
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 3 months- May 8
- Feb 6
- Apr 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 7.5/10 Average score from undecided customers
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