Arbolus Intelligence

Birdeye (Business/Productivity Software)

birdeye.com · Palo Alto, United States of America

Birdeye provides a customer experience and reputation management platform that helps multi-location businesses collect reviews, manage online listings, engage with customers via messaging, and analyze feedback across channels. The company serves small to mid-market and enterprise clients in sectors such as healthcare, home services, retail, and financial services, generating revenue through subscription-based SaaS plans and add-on services.

  • Customer Support & Help Desk
  • Marketing Analytics & Attribution
  • Workflow Automation
Listed in
Revenue
$150.0M
Employees
900
Founded
2012
Headquarters
Palo Alto, United States of America

What 22 Arbolus experts think of Birdeye (Business/Productivity Software)

Birdeye’s NPS ranges from 3 to 10, with most scores between 6 and 9, indicating generally positive but mixed customer satisfaction. Those with higher spending report hesitation or uncertainty about renewal, while some low and mid spenders are committed to offboarding. Key positive feedback highlights centralized review management and automation, whereas main critiques involve perceived cost and complexity in setup and customization. Overall Customer Sentiment: Neutral to Moderately Positive

Who reviewed Birdeye (Business/Productivity Software)

Total customers 22 21 current · 1 former
Reviews growth +22 in six months
Seniority of respondents
  • C-Suite 68% (15)
  • Director 27% (6)
  • Manager 5% (1)
Marketing Leader C-Suite NPS 5 Submitted Aug 2026
Founder C-Suite NPS 7 Submitted Aug 2026
Operations Manager C-Suite NPS 10 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 19 customers.

Everything 22 customers told us about Birdeye (Business/Productivity Software).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-9 Net Promoter Score, from 22 scored reviews
  • Promoters 5
  • Passives 10
  • Detractors 7

Praised

  • Customer Insights for Issue Resolution
  • Improved Response Time and Consistency
  • Unified Platform for Review Management
  • Expansion of Customization

Criticised

  • Not Ideal for Small Teams
  • High Cost Relative to Perceived Value
  • Customization and Reporting Gaps
  • Switching on Price and Integrations

What customers say

Customer Insights for Issue Resolution
“By analyzing customer feedback centrally, we're able to identify recurring issues earlier and address problems before they grow.”
Improved Response Time and Consistency
“Monitoring and responding to reviews with Birdeye has improved our response time and consistency significantly compared to our previous approach.”
Unified Platform for Review Management
“I would recommend Birdeye to teams that manage a lot of customer reviews and feedback across different channels because everything is in one place, making review monitoring and reporting easier.”

Renewal intent

Plan to renew 18%
  • Will renew 2
  • Undecided 5
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 0% 8 answers
  • Director 50% 2 answers
  • Manager 100% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 6.6/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 22 + 0

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