Arbolus Intelligence

Bonterra

bonterratech.com · Austin, United States of America

Bonterra is a software company that provides a suite of cloud-based solutions for nonprofits, public sector agencies, and purpose-driven enterprises to manage fundraising, donor engagement, case management, volunteer programs, and social impact measurement. It generates revenue through subscription licensing, implementation, and related support services for its integrated impact management platforms.

  • Customer Data Platform
  • Marketing Automation
  • IT Consulting & Implementation
Listed in
Revenue
$350.0M
Employees
1,500
Founded
2022
Headquarters
Austin, United States of America

What 11 Arbolus experts think of Bonterra

NPS scores among experts are strong, ranging from 6 to 10, with the majority (5 out of 8) at 7 or above, reflecting high satisfaction. Renewal intent is positive, with nearly all Influencer personas indicating plans to renew. Stickiness is solid with several customers in 'MoreThan1Year' or 'LessThan1Year' implementation phases and few in 'Pilot' or 'NotSure' stages. Feedback consistently highlights ease of use, reporting quality, and alignment to organizational mission as drivers for satisfaction, while suggestions for AI-driven automation and more customization surface as minor gaps.Overall Customer Sentiment: Positive

Who reviewed Bonterra

Total customers 11 10 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 64% (7)
  • Director 27% (3)
  • Manager 9% (1)
Not specified C-Suite NPS 9 Submitted Sep 2026
Engineering Leader Director NPS 10 Will renew Submitted Aug 2025
Generalist Generalist C-Suite NPS 8 Submitted Feb 2026

Employer names and spend open in the full report, along with the other 8 customers.

Everything 11 customers told us about Bonterra.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

18 Net Promoter Score, from 11 scored reviews
  • Promoters 4
  • Passives 5
  • Detractors 2

Cumulative NPS by month

-2 over 5 months
  • Aug 10
  • Sep 10
  • Feb 9
  • Mar 9
  • Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 2 across 4 companies.

Praised

  • User-Friendly Platform
  • Mission Alignment and Engagement
  • Comprehensive Reporting
  • Increasing Budget and Adoption

Criticised

  • Need for More Data Segmentation
  • Customization Limitations
  • Peer-to-Peer Fundraising Gaps
  • AI-Based Competitor Threat

What customers say

User-Friendly Platform
“This software is easy to use and teach without needing a database expert, letting us shift resources to our mission-focused programs.”
Mission Alignment and Engagement
“Bonterra helps foster a stronger community and supports an impactful mission, not just facilitating transactions but supporting our broader goals.”
Comprehensive Reporting
“Dashboards give us the outcomes we need for the organization, ensuring relevant, timely information for both the front and back end.”

Renewal intent

Plan to renew 83%
  • Will renew 5
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 75% 4 answers
  • Director 100% 2 answers
  • 8.8/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

Top alternatives

Most weighed by Bonterra customers

Report

Customer Report - Sep 2026 Sep 2026 11 + 0

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