Brevo
Brevo is a SaaS company that provides an all‑in‑one marketing and customer engagement platform, including email, SMS, marketing automation, CRM, and related tools for small and mid-sized businesses. Its platform helps companies manage customer relationships, run campaigns, and track performance across channels on a subscription basis. Brevo generates revenue through tiered software plans, usage-based messaging fees, and add-on services.
- Marketing Automation
- Sales CRM
- Email Marketing
- Revenue
- $120.0M
- Employees
- 1,200
- Founded
- 2012
- Headquarters
- Paris, France
What 66 Arbolus experts think of Brevo
NPS scores are strongly positive, with multiple experts rating 8–10/10, especially among Influencers. Renewal intent is high, with most stating Brevo will remain the main platform barring significant pricing or reliability changes. Stickiness is pronounced, with over 80% of experts having used Brevo for more than one year and recurring adoption across multiple firms. Qualitative themes highlight cost efficiency, multichannel utility, GDPR compliance, and strong customer support as primary satisfaction drivers.Overall Customer Sentiment: Positive
Who reviewed Brevo
- C-Suite 60% (40)
- Director 22% (15)
- Manager 17% (11)
Employer names and spend open in the full report, along with the other 63 customers.
Everything 66 customers told us about Brevo.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 66 scored reviews- Promoters 27
- Passives 31
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 23 across 6 companies.
Praised
- GDPR Compliance a Major Differentiator
- Solid ROI and Cost-Effectiveness
- All-in-One Platform Functionality
- Enterprise-Grade Integration
Criticised
- Deliverability Degradation Risk
- Cost Sensitivity on Scaling
- Integration Latency Issues
- Pricing Model Changes
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 77% 31 answers
- 80% 10 answers
- 80% 5 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 4.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Brevo customers
Report
More in Marketing & Advertising and Customer Support
Other companies in both categories with a customer report.
For people who use Brevo
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