BUILDER
Builder.io provides a visual headless content management and page-building platform that allows developers and marketers to collaboratively create, manage, and optimize digital experiences for websites and applications without heavy custom coding. Its tools integrate with modern frontend frameworks and commerce platforms, enabling teams to ship and iterate content faster while maintaining performance and design control. The company generates revenue through subscription plans for its SaaS platform and related enterprise offerings.
- No-Code & Low-Code Platforms
- E-commerce Platforms & Storefronts
- Product Analytics & Feedback
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2018
- Headquarters
- San Francisco, United States of America
What 19 Arbolus experts think of BUILDER
NPS distribution shows 44% promoters (NPS 9-10), 44% passives (NPS 7-8), and 12% detractors (NPS 5-6). Renewal intent is high among mature users (used >1 year) with 80% indicating intention to renew, but among newer or pilot users, 54% report uncertainty. Most high spenders are in the promoter or passive ranges and show strong intent for renewal. Stickiness increases with longer usage and higher spend levels, while pilots exhibit lower sentiment and intent. Overall Customer Sentiment: Positive
Who reviewed BUILDER
- C-Suite 58% (11)
- Director 26% (5)
- Manager 16% (3)
Employer names and spend open once the report publishes.
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Sentiment
5 Net Promoter Score, from 19 scored reviews- Promoters 5
- Passives 10
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Nov 7
- Feb 7
- Mar 8
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median -5 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 40% 10 answers
- 75% 4 answers
- 67% 3 answers
- 8.3/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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