cadooz GmbH
cadooz GmbH provides incentive, rewards, and gift card solutions for businesses in Germany and Europe, offering voucher and prepaid card programs used for employee rewards, customer loyalty, and sales promotions. The company operates digital platforms and services that enable corporate clients to design, distribute, and manage multi-brand gift cards and incentive campaigns. Revenue is generated through program management fees, commissions, and margins on voucher and card volumes.
- Marketplace & Booking Platforms
- Digital & Marketing Agency Services
- Revenue
- $65.0M
- Employees
- 200
- Founded
- 2000
- Headquarters
- Hamburg-Nord, Germany
What 20 Arbolus experts think of cadooz GmbH
NPS scores skew high, with 40% giving 9-10 and a further 40% giving 7-8, indicating strong satisfaction. However, renewal intent is mixed: ~30% indicate yes, ~20% no, and over 35% are unsure, including high-spend influencers. Implementation stages are mature for most customers (>1 year), supporting high stickiness, but those in pilot or offboarding cite lower renewal. Main themes: strong product value, but retention at risk among key decision-makers.Overall Customer Sentiment: Positive
Who reviewed cadooz GmbH
- C-Suite 75% (15)
- Director 20% (4)
- Manager 5% (1)
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Sentiment
25 Net Promoter Score, from 20 scored reviews- Promoters 7
- Passives 11
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 38% 8 answers
- 67% 3 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
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