Capillary Technologies
Capillary Technologies is a customer engagement and loyalty management software company that provides cloud-based solutions for retailers and consumer brands to manage omnichannel customer data, run personalized marketing campaigns, and operate loyalty programs. Its platform combines CRM, marketing automation, and analytics to help enterprises increase customer retention and drive repeat sales across online and offline channels. The company generates revenue through subscription-based software licensing and related implementation and support services.
- Marketing Automation
- Customer Data Platform
- Business Intelligence & Dashboards
- Revenue
- $80.0M
- Employees
- 1,200
- Founded
- 2008
- Headquarters
- Bengaluru, India
What 8 Arbolus experts think of Capillary Technologies
NPS scores range from 6 to 9, with 71% of responses between 7 and 9. Renewal intent is 57% positive, 29% not sure, and 14% negative. 100% of customers have been live for more than 1 year, except for two recent implementations (less than 1 year). Quantitative data reveals strong stickiness among high spenders and continued investment among long-tenured users, though the presence of uncertainty in renewal (especially in mid-to-high spenders) suggests some areas for improvement in value realization.Overall Customer Sentiment: Positive
Who reviewed Capillary Technologies
- C-Suite 38% (3)
- Director 38% (3)
- Manager 25% (2)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 3
- Detractors 2
Cumulative NPS by month
+1 over 5 months- Apr 7
- Jul 7
- Mar 8
- Jun 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 67% 3 answers
- 67% 3 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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