CAMPAIGN MONITOR
Campaign Monitor is an email marketing platform that enables businesses, agencies, and nonprofits to design, send, and optimize email campaigns and automated customer journeys. The company generates revenue through subscription-based SaaS plans that scale with contact volumes and feature tiers. Its tools are used primarily by marketing teams to manage newsletters, transactional emails, and audience segmentation.
- Email Marketing
- Marketing Automation
- Marketing Analytics & Attribution
- Revenue
- $80.0M
- Employees
- 350
- Founded
- 2004
- Headquarters
- Sydney, Australia
What 7 Arbolus experts think of CAMPAIGN MONITOR
NPS scores range from 5 to 10, with a cluster in the 6–8 range. 50% of respondents (where renewal intent is captured) expressed a clear intention to renew, with 17% not intending to renew and 33% unsure. Over 80% have been on the platform for more than one year, suggesting strong stickiness, while only one expert is currently offboarding. The dominant sentiment themes are moderate-to-positive satisfaction and stable usage among longer-term adopters.Overall Customer Sentiment: Neutral
Who reviewed CAMPAIGN MONITOR
- C-Suite 71% (5)
- Manager 29% (2)
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Sentiment
-28 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 3
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 7
- Dec 6
- Jan 7
- Mar 7
- Apr 8
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -14 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 4 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by CAMPAIGN MONITOR customers
More in Data & Analytics and Marketing & Advertising
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