Brightcove
Brightcove is an online video platform provider that offers cloud-based software for hosting, managing, distributing, and monetizing video content across web, mobile, and connected TV. It serves media companies, enterprises, and marketers with tools for live streaming, video-on-demand, analytics, and advertising integrations, generating revenue through subscription-based SaaS licenses and related services.
- Cloud Infrastructure & Hosting
- Content & Digital Asset Management
- Marketing Analytics & Attribution
- Revenue
- $210.0M
- Employees
- 750
- Founded
- 2004
- Headquarters
- Boston, United States of America
What 10 Arbolus experts think of Brightcove
NPS scores for Brightcove are strongly positive overall, with 88% of respondents rating 7 or higher and only a single detractor. Renewal intent is high among Influencer and User roles, especially for long-term clients with more than one year on the platform. Adoption is deep, with the majority of customers in late-stage or mature usage, although offboarding denotes isolated cases. Key themes include high satisfaction for high spenders and sustained stickiness across enterprise clients.Overall Customer Sentiment: Positive
Who reviewed Brightcove
- C-Suite 56% (6)
- Director 33% (3)
- Manager 11% (1)
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Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 8
- Jun 8
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 10 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 1 answer
- 50% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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