BJSS
BJSS is a UK-based IT consultancy that designs, builds, and operates custom software and digital transformation solutions for enterprises and public sector clients. It provides services across strategy, cloud, data, and engineering, typically working on complex, mission-critical systems. The company generates revenue through consulting engagements, project delivery, and managed services contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $350.0M
- Employees
- 2,500
- Founded
- 1993
- Headquarters
- Leeds, United Kingdom
What 8 Arbolus experts think of BJSS
NPS distribution is varied, ranging from 5 to 10, with a mean skewed slightly positive (most scores in 7–9 range). Renewal intentions are mixed: only 1 of 9 is committed to renewal, 2 of 9 do not intend to renew, and the remainder (over 66%) are unsure. Stickiness is moderate, with most engagements in the more than 1 year or pilot/less than 1 year stage, and active offboarding in process at some accounts. Key themes include uncertainty about long-term fit, reasonable satisfaction during use, but attrition risk at renewal junctures.Overall Customer Sentiment: Neutral
Who reviewed BJSS
- C-Suite 86% (7)
- Director 14% (1)
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Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 5
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 13%Plan to renew, by seniority
- 17% 6 answers
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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