Botpress

botpress.com · Canada

Botpress is a software company that provides an open-source and enterprise conversational AI platform for building, deploying, and managing chatbots and virtual assistants. Its tools enable developers and product teams to design conversational flows, integrate with messaging channels and back-end systems, and use large language models to automate customer and employee interactions. The company generates revenue through paid cloud and enterprise offerings, support, and related services on top of its core platform.

  • Conversational AI & Chatbots
  • Generative AI Platforms
  • API Management & Integration
Revenue
$8.0M
Employees
120
Founded
2016
Headquarters
Canada

What 8 Arbolus experts think of Botpress

Among eight respondents, NPS is 25: four promoters, two passives, and two detractors. Renewal intent is stated for only one respondent, who answered Yes; the other seven responses are missing, limiting conclusions about retention. Six respondents (75%) report implementation of less than one year, while two (25%) report more than one year. Qualitative feedback recognizes flexible workflows, AI capabilities, integrations, and useful support and automation applications. Reservations include a learning curve, technical configuration, workflow debugging, integration or usage limits, and costs that may rise with usage. The aggregate NPS is positive, but the qualitative feedback highlights execution and scaling risks.Overall Customer Sentiment: Neutral

Who reviewed Botpress

Total customers 8 8 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 25% (2)
  • Manager 75% (6)
Data Generalist Manager NPS 6
Data Ops Not specified NPS 9
Engineering Analyst Manager NPS 4

Employer names and spend open in the full report, along with the other 5 customers.

Everything 8 customers told us about Botpress.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-12 Net Promoter Score, from 8 scored reviews
  • Promoters 2
  • Passives 3
  • Detractors 3

Praised

  • Expand Knowledge-Based Support Automation
  • Broaden Integrations and Scaling Flexibility
  • Simplify Agent Development
  • Knowledge Bases and Integrations

Criticised

  • Learning Curve and Platform Limits
  • Technical Configuration and Debugging
  • Advanced Setup and Cost Exposure
  • Scaling Cost and Maintenance Risk

What customers say

Knowledge Bases and Integrations
“I rely on the visual builder, knowledge bases, and integrations to create useful AI agents without starting from scratch. These capabilities make it practical to build support agents that answer questions from company documents and FAQs, as well as connect agents with external services and messaging channels. I find that this supports faster, more consistent responses and multi-step interactions. More advanced setups still require technical knowledge, so the ease of building does not eliminate every maintenance challenge.”
Rapid Prototyping and Automation
“I find the platform useful for prototyping conversational assistants and automating workflows. I can build a chatbot, provide quick responses, and structure support experiences without creating all the underlying technology myself. That can reduce repetitive work and improve response speed and consistency. The visual workflows and AI capabilities are helpful for practical projects, though I recognize that advanced features and integrations can require technical knowledge and costs may grow as usage increases.”
Flexible Workflow and AI Building
“I use Botpress to build and test AI-powered chatbots without developing the whole system from scratch. Its flexibility and AI features let me customize conversations and workflows, and I can connect bots to APIs so they can do more than answer basic questions. For my work, this makes it easier to experiment with conversational applications. I see the platform as particularly useful when a project needs more than a simple question-and-answer bot, although advanced workflows can take time to debug.”

Renewal intent

Plan to renew 100%
  • Will renew 1
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • Not specified 100% 1 answer
  • 7/10 Average score from customers who will renew

Top alternatives

Most weighed by Botpress customers

Report

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