Botpress
Botpress is a software company that provides an open-source and enterprise conversational AI platform for building, deploying, and managing chatbots and virtual assistants. Its tools enable developers and product teams to design conversational flows, integrate with messaging channels and back-end systems, and use large language models to automate customer and employee interactions. The company generates revenue through paid cloud and enterprise offerings, support, and related services on top of its core platform.
- Conversational AI & Chatbots
- Generative AI Platforms
- API Management & Integration
- Revenue
- $8.0M
- Employees
- 120
- Founded
- 2016
- Headquarters
- Canada
What 8 Arbolus experts think of Botpress
Among eight respondents, NPS is 25: four promoters, two passives, and two detractors. Renewal intent is stated for only one respondent, who answered Yes; the other seven responses are missing, limiting conclusions about retention. Six respondents (75%) report implementation of less than one year, while two (25%) report more than one year. Qualitative feedback recognizes flexible workflows, AI capabilities, integrations, and useful support and automation applications. Reservations include a learning curve, technical configuration, workflow debugging, integration or usage limits, and costs that may rise with usage. The aggregate NPS is positive, but the qualitative feedback highlights execution and scaling risks.Overall Customer Sentiment: Neutral
Who reviewed Botpress
- C-Suite 25% (2)
- Manager 75% (6)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Botpress.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 3
- Detractors 3
Praised
- Expand Knowledge-Based Support Automation
- Broaden Integrations and Scaling Flexibility
- Simplify Agent Development
- Knowledge Bases and Integrations
Criticised
- Learning Curve and Platform Limits
- Technical Configuration and Debugging
- Advanced Setup and Cost Exposure
- Scaling Cost and Maintenance Risk
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 7/10 Average score from customers who will renew
Top alternatives
Most weighed by Botpress customersReport
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