bswift
bswift is a benefits administration technology and services company that provides cloud-based platforms for employers, health plans, and exchanges to manage employee benefits enrollment, eligibility, and compliance. It offers decision-support tools, HR and employee self-service portals, and outsourced administration services, generating revenue through software licensing and service fees. The company primarily serves mid-sized and large employers in the United States across multiple industries.
- HRIS & Core HR
- IT Consulting & Implementation
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 1996
- Headquarters
- Chicago Loop, United States of America
What 8 Arbolus experts think of bswift
NPS scores cluster in the 5–10 range, with a modest peak at 7–8. Renewal intent is mixed: several experts are unsure or negative. Stickiness is moderate, as most customers have used bswift for over one year but still reconsider their commitment. Key feedback emphasizes value in efficiency and workflows but notes challenges with deeper customizations and integration. Core themes center on operational improvement, ease of use, and concern for adaptability.Overall Customer Sentiment: Neutral
Who reviewed bswift
- C-Suite 62% (5)
- Director 25% (2)
- Manager 12% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about bswift.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 3
- Detractors 3
Cumulative NPS by month
+2 over 5 months- Jun 5
- Feb 7
- Apr 7
- May 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -12 across 1 companies.
Praised
- Scalability for Future Growth
- Adoption-Driven Upsell
- AI-Native Product Possibility
- Workflow Efficiency Gains
Criticised
- Faster Implementation Elsewhere
- AI-Powered Competitors
- Customer Support Gaps
- Customization and Integration Limits
What customers say
Renewal intent
Plan to renew 17%Plan to renew, by seniority
- 33% 3 answers
- 0% 2 answers
- 0% 1 answer
- 6/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Report
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