Buk
Buk is a Chile-based software company that provides a cloud HR platform for Latin American businesses, offering modules for payroll, time and attendance, benefits administration, performance management, and employee engagement. Its solution is targeted at small to large enterprises seeking to digitize and centralize human resources processes across multiple countries. The company generates revenue through subscription fees for its SaaS platform and related implementation services.
- HRIS & Core HR
- Payroll
- Employee Engagement & Performance
- Revenue
- $60.0M
- Employees
- 900
- Founded
- 2016
- Headquarters
- Santiago, Chile
What 7 Arbolus experts think of Buk
NPS scores range from 4 to 9, averaging in the mid-to-high range, with two high NPS (9) and most others between 6 and 8. Renewal intent is confirmed for high spenders with more than one year use, while a notable share (Users with short-term deployment) report uncertainty in renewal. Implementation stage is most mature among Influencers and high spend, reflecting deep integration. Key sentiment driver is sustained value realization over time; onboarding issues may explain lower scores among recent deployments.Overall Customer Sentiment: Positive
Who reviewed Buk
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 1
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Dec 6
- Jan 5
- Apr 6
- May 7
- Jul 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 5 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
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