Centrica
Centrica plc is a UK-based energy and services company that supplies gas and electricity to residential, commercial, and industrial customers, primarily through brands such as British Gas and Bord Gáis Energy. It also provides energy services including boiler installation and maintenance, smart home solutions, and energy efficiency services, and operates upstream and trading activities to support its supply business. The company generates revenue from energy supply contracts, service subscriptions, and related energy solutions across the UK, Ireland, and selected international markets.
- Revenue
- $36.0B
- Employees
- 19,000
- Founded
- 1997
- Headquarters
- Windsor, United Kingdom
What 5 Arbolus experts think of Centrica
The NPS distribution spans from 7 to 10 among Users, and 7 among Influencers, indicating a generally positive user sentiment. Renewal intent is explicitly positive for one-third of the respondents, negative for another third, and uncertain for the remainder. Stickiness is high where implementation exceeds one year (60% Users). Key themes include longevity of solution, with User roles tending to greater satisfaction and renewal certainty than Influencers.Overall Customer Sentiment: Positive
Who reviewed Centrica
- C-Suite 80% (4)
- Director 20% (1)
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Cumulative NPS by month
-1 over 4 months- Aug 9
- Jan 8
- May 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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