CHEP
CHEP is a global supply chain solutions company that provides pooled pallets, crates, and containers to manufacturers, retailers, and other logistics-intensive industries to improve transport efficiency and reduce waste. It operates a shared-use model where customers rent standardized equipment that CHEP manages, repairs, and repositions across its network. The company primarily serves fast-moving consumer goods, fresh produce, retail, and industrial sectors on a subscription and per-use fee basis.
- Procurement & Sourcing
- Warehouse Management
- Transportation & Fleet Management
- Revenue
- $6.0B
- Employees
- 11,000
- Founded
- 1945
- Headquarters
- Macquarie Park, Australia
What 11 Arbolus experts think of CHEP
NPS scores from experts are distributed as follows: 22% Promoters (NPS 9-10), 44% Passives (NPS 7-8), and 33% Detractors (NPS 6). High spenders and users provide slightly higher NPS scores compared to influencers. Renewal intent is mixed, with 1 affirmative, 1 negative, and 2 uncertain among responses disclosing intent. Most customers have had CHEP implemented for more than 1 year, indicating strong operational integration. Key themes are operational reliability, mixed satisfaction, and cautious renewal optimism.Overall Customer Sentiment: Neutral
Who reviewed CHEP
- C-Suite 82% (9)
- Director 9% (1)
- Manager 9% (1)
Employer names and spend open once the report publishes.
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Sentiment
9 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 6
- Detractors 2
Cumulative NPS by month
+2 over 5 months- Nov 6
- Jan 8
- Feb 8
- Mar 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 9 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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