Clean Harbors
Clean Harbors is an environmental and industrial services company that provides hazardous waste management, environmental remediation, and industrial cleaning services to industrial, commercial, and governmental customers across North America. It operates a network of treatment, storage, and disposal facilities, as well as emergency response and field services, generating revenue through service contracts and waste processing fees. The company also offers energy-related services, including waste oil collection and re-refining.
- Revenue
- $5.6B
- Employees
- 22,000
- Founded
- 1980
- Headquarters
- Norwell, United States of America
What 14 Arbolus experts think of Clean Harbors
NPS scores are skewed positive, with 60% scoring 8 or above and no significant detractors below 5. Renewal intent is affirmative or high among declared high spenders, and all respondents are in the 'MoreThan1Year' implementation stage, indicating high stickiness. Sentiment is driven primarily by compliance reliability and safety performance.Overall Customer Sentiment: Positive
Who reviewed Clean Harbors
- C-Suite 57% (8)
- Director 29% (4)
- Manager 14% (2)
Employer names and spend open once the report publishes.
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Sentiment
21 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 5
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 9
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 21 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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