Cintas
Cintas Corporation provides corporate identity uniforms, facility services, first aid and safety products, fire protection services, and related business services to companies across North America. It operates primarily through rental and servicing programs for uniforms, mats, restroom supplies, safety equipment, and fire protection systems, generating revenue via recurring service contracts and product sales. Its customers span industries including hospitality, healthcare, manufacturing, and services.
- Managed IT & Cloud Services
- Revenue
- $9.6B
- Employees
- 44,000
- Founded
- 1968
- Headquarters
- Mason City, United States of America
What 26 Arbolus experts think of Cintas
NPS distribution shows 65% Promoters (8–10), 17% Passives (7), and 17% Detractors (1,6). Renewal intent is high among large-spend and Influencer customers (75% 'Yes'), but uncertainty or negative intent is clustered among low-midsize spenders and Users. 76% report implementation stages of more than one year, indicating strong stickiness. Key themes: high adoption among manufacturing/industrial, pockets of detractor risk in retail/education.Overall Customer Sentiment: Positive
Who reviewed Cintas
- C-Suite 50% (13)
- Director 23% (6)
- Manager 27% (7)
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Sentiment
15 Net Promoter Score, from 26 scored reviews- Promoters 11
- Passives 8
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 15 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 57% 7 answers
- 75% 4 answers
- 25% 4 answers
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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