CHART INDUSTRIES
Chart Industries is a global manufacturer of highly engineered equipment for the industrial gas, energy, and specialty markets, including cryogenic storage tanks, heat exchangers, and process systems. It serves customers in sectors such as LNG, hydrogen, industrial gases, and life sciences, generating revenue through the sale of equipment, aftermarket services, and related solutions. The company supports applications across the full gas and energy value chain from production and storage to distribution and end use.
- Manufacturing Execution & Quality
- Energy & Utilities Operations Software
- Revenue
- $3.8B
- Employees
- 11,000
- Founded
- 1992
- Headquarters
- Ball Ground, United States of America
What 14 Arbolus experts think of CHART INDUSTRIES
NPS scores are predominantly high, with 33% scoring 9–10, 39% scoring 7–8, and only 14% at 5–6. Renewal intent shows gaps: while several high-NPS clients are committed to renewal, a significant portion of mid-spend accounts remain undecided. 70% of accounts are in the mature or more-than-one-year implementation stage, indicating strong stickiness.Overall Customer Sentiment: Positive
Who reviewed CHART INDUSTRIES
- C-Suite 54% (8)
- Director 38% (5)
- Manager 8% (1)
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Sentiment
35 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 7
- Detractors 1
Cumulative NPS by month
-2 over 5 months- Mar 10
- May 10
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 35 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 50% 4 answers
- 67% 3 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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