Chart World
ChartWorld is a provider of digital navigation solutions for the maritime industry, offering electronic navigational charts (ENCs), navigation software, and related hardware and services to commercial shipping companies and other vessel operators. The company supplies route planning and voyage optimization tools, chart data distribution, and compliance solutions to support safe and efficient marine navigation. Revenue is generated through software licensing, data subscriptions, and sales and servicing of navigation equipment.
- Maritime & Shipping Software
- Revenue
- $15.0M
- Employees
- 80
- Founded
- 2002
- Headquarters
- Hamburg-Nord, Germany
What 6 Arbolus experts think of Chart World
NPS scores are moderately positive, with 100% of respondents rating the solution between 7 and 8. Renewal intent is mixed: 20% express a clear intent to renew, 40% are not certain, and 40% did not specify. Stickiness is high, as 100% of respondents have been using Chart World for more than one year. Key themes include sustained usage, consistent satisfaction, and some renewal hesitation, primarily among high-level influencers.Overall Customer Sentiment: Positive
Who reviewed Chart World
- C-Suite 67% (4)
- Manager 33% (2)
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Sentiment
0 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 6
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Dec 8
- Jan 8
- Jun 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 3 answers
- 100% 1 answer
- 7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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