Clearwater
Clearwater is a cybersecurity consulting firm that helps organizations assess, design, and implement security programs, with a focus on risk management, compliance, and protection of critical data and infrastructure. It provides services such as security assessments, program development, and ongoing advisory support to clients across regulated and security-sensitive industries. The company generates revenue through professional services engagements and managed security offerings.
- Cybersecurity Services
- IT Consulting & Implementation
- Revenue
- $6.0M
- Employees
- 25
- Founded
- 2018
- Headquarters
- Seattle, United States of America
What 7 Arbolus experts think of Clearwater
NPS scores are distributed from 6 to 10, with a majority scoring 8 or higher (67%). Renewal intent is generally strong among established customers: all with >1 year implementation intend to renew; those in pilot or pre-1 year stages display mixed or uncertain intent. Most respondents in advanced stages note either high or very high satisfaction (NPS 8–10), reinforcing Clearwater's positive perception among mature customers.However, there is churn risk at earlier stages, as indicated by lower NPS and non-renewal intent among some mid-tier spenders. Implementation stickiness improves significantly after the first year.Overall Customer Sentiment: Positive
Who reviewed Clearwater
- C-Suite 86% (6)
- Director 14% (1)
Employer names and spend open once the report publishes.
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 3 months- Jul 9
- Aug 8
- Aug 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 10 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 33% 6 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Clearwater customers
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
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