Clerk
Clerk provides authentication and user management infrastructure for web and mobile applications, offering APIs and SDKs that let developers add sign-up, sign-in, user profiles, and access control to their products without building these capabilities in-house. The company serves software startups, SaaS vendors, and enterprise development teams, monetizing through usage-based and tiered SaaS subscriptions.
- Identity & Access Management
- API Management & Integration
- Revenue
- $8.0M
- Employees
- 80
- Founded
- 2020
- Headquarters
- San Francisco, United States of America
What 9 Arbolus experts think of Clerk
NPS scores are strongly positive, with the majority of respondents rating 8–10 and 71% of scores as 9 or above. Renewal intent is mixed: 2 experts confirmed intent to renew (including the highest spender), 2 expressed uncertainty, and 1 indicated no intention to renew. Stickiness is high; 57% of experts report implementation for more than a year, while 29% are in pilot phase. The primary theme is positive user experience coupled with some uncertainty from key decision makers.Overall Customer Sentiment: Positive
Who reviewed Clerk
- C-Suite 62% (6)
- Director 12% (1)
- Manager 25% (2)
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 5
- Passives 3
- Detractors 1
Cumulative NPS by month
+3 over 6 months- Nov 6
- Mar 8
- Apr 8
- Jun 8
- Aug 9
- Sep 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 45 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 75% 4 answers
- 0% 1 answer
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Clerk customers
More in IT Infrastructure & Cloud and Security & Compliance
Other companies in both categories with a customer report.
For people who use Clerk
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