Code42
Code42 is a cybersecurity software company that provides insider risk management and data loss protection solutions focused on detecting, investigating, and responding to data exfiltration by employees and contractors. Its cloud-based platform monitors file movement across endpoints, cloud services, and email to help security and IT teams reduce data leak risks without disrupting employee productivity. The company sells primarily to mid-market and enterprise organizations through subscriptions and related services.
- Endpoint & Device Security
- Data Privacy & Protection
- Security Operations (SIEM/SOAR)
- Revenue
- $120.0M
- Employees
- 500
- Founded
- 2001
- Headquarters
- Minneapolis, United States of America
What 16 Arbolus experts think of Code42
NPS scores range from 3 to 10, with significant dispersion: 23% promoters (NPS 9-10), 46% passives (NPS 7-8), and 31% detractors (NPS ≤6). Renewal intent is uncertain or negative for 46% of customers who disclosed intent, including a major detractor with high spend, while Yes responses are mostly among high-spend, long-term users. Stickiness is bifurcated, with the majority in the MoreThan1Year implementation phase but some already in OffBoarding. Key quantitative themes include variable satisfaction, high upfront investment, and divergent renewal plans.Overall Customer Sentiment: Neutral
Who reviewed Code42
- C-Suite 88% (14)
- Director 12% (2)
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Sentiment
-12 Net Promoter Score, from 16 scored reviews- Promoters 4
- Passives 6
- Detractors 6
Cumulative NPS by month
-3 over 4 months- Feb 10
- Apr 7
- May 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 44% 9 answers
- 50% 2 answers
- 8.6/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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