Concord
Concord is a software company that provides a modern, cloud-based enterprise resource planning (ERP) platform designed to unify finance, operations, and other core business workflows for mid-market and growth companies. Its product focuses on replacing fragmented legacy systems with a single, configurable system of record, sold on a subscription basis. Concord generates revenue through SaaS licensing and related implementation and support services.
- Mid-Market & SMB ERP
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2021
- Headquarters
- San Francisco, United States of America
What 7 Arbolus experts think of Concord
NPS scores are distributed between 4 and 10, with Promoters accounting for 29%, Passives 43%, and Detractors 28%. Renewal intent is positive in 57% of responses, uncertain in 29%, and negative at 14%. 86% of customers report more than one year since implementation, indicating high stickiness. Key quantitative themes include significant adoption among high-spend healthcare and biotech customers, a range of NPS responses from all segments, and consistently strong renewal intent from user personas. Overall Customer Sentiment: Neutral
Who reviewed Concord
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 3 months- Jan 8
- May 7
- Mar 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 60% 5 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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