CONNECTEAM

connecteam.com · Israel

Connecteam provides a mobile-first workforce management platform that helps deskless and frontline businesses manage employee scheduling, time tracking, communication, task management, and training. The company serves industries such as retail, hospitality, construction, logistics, and field services, offering a SaaS subscription model. Its platform centralizes day-to-day operations and HR processes for small and mid-sized businesses with distributed teams.

  • Workforce Management & Scheduling
  • Project & Work Management
  • Learning Management
Revenue
$35.0M
Employees
350
Founded
2016
Headquarters
Israel

What 6 Arbolus experts think of CONNECTEAM

NPS scores cluster in the 6–8 range, indicating generally moderate satisfaction without promoter-level advocacy. 40% of experts communicated clear renewal intent, while the remainder expressed uncertainty or did not specify. Stickiness shows 40% of implementations exceed one year, with 40% in pilot phases, reflecting a split between established and trial use. Key themes include platform reliability and moderate user engagement, but with hesitancy to commit to long-term renewal at this stage.Overall Customer Sentiment: Neutral

Who reviewed CONNECTEAM

Total customers 6 6 current · 0 former
Reviews growth +1 in six months
Seniority of respondents
  • C-Suite 60% (4)
  • Director 20% (1)
  • Manager 20% (1)
Strategy Partner Director NPS 6 Undecided
Executive C-Suite NPS 6 Undecided
People Manager C-Suite NPS 8 Undecided

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Sentiment

-33 Net Promoter Score, from 6 scored reviews
  • Promoters 1
  • Passives 2
  • Detractors 3

Cumulative NPS by month

+1 over 5 months
  • Sep 6
  • Jun 6
  • Oct 7
  • Jan 7
  • Jul 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 0% 1 answer
  • Not specified 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 6.7/10 Average score from undecided customers

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