D2L
D2L is a learning technology company that develops and sells Brightspace, a cloud-based learning management system used by K–12 schools, higher education institutions, and corporate and government organizations to deliver and manage online and blended learning. The company generates revenue through SaaS subscriptions, implementation, and related support and training services. It also offers analytics and content tools that help institutions track learner performance and engagement.
- Learning Management
- Revenue
- $200.0M
- Employees
- 1,200
- Founded
- 1999
- Headquarters
- Kitchener, Canada
What 7 Arbolus experts think of D2L
NPS scores range from 5 to 10, with users generally scoring higher (9–10) and influencers showing more caution (5–7). Renewal intent is split: some influencers with high spend plan to churn, while others intend to renew. Implementation stages are mixed, with both pilots and established users represented. Experts highlight strengths in analytics and compliance, but cite significant pain points in interface usability, integration friction, and administrative overhead. Overall Customer Sentiment: Neutral
Who reviewed D2L
- C-Suite 43% (3)
- Director 57% (4)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about D2L.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 2
- Detractors 1
Cumulative NPS by month
+2 over 6 months- Apr 6
- May 7
- Jun 8
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.
Praised
- Streamlined Instructor Interface
- Easier Third-Party Integrations
- Turnkey Workflow AI
- Advanced Personalization
Criticised
- Frictionless User Experience
- Integration Ecosystem Limitations
- Total Cost Pressure
- Steep Learning Curve
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 50% 2 answers
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by D2L customers
Report
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