Coursera
Coursera is an online learning platform that partners with universities and companies to offer courses, professional certificates, and degree programs to individuals and organizations worldwide. It generates revenue through paid course enrollments, subscriptions, enterprise learning solutions, and tuition for online degrees delivered via its platform.
- Learning Management
- Revenue
- $636.0M
- Employees
- 1,400
- Founded
- 2012
- Headquarters
- Mountain View, United States of America
What 33 Arbolus experts think of Coursera
NPS scores for Coursera are predominantly strong, with the majority between 8–10 and only isolated low scores. Renewal intent is generally positive, particularly among users with long tenure or high spend. Stickiness is high, with over 80% of experts in the MoreThan1Year stage. Expert feedback highlights Coursera’s flexibility, breadth, and credible certification as major positives, while quality inconsistency and course relevance present improvement areas.Overall Customer Sentiment: Positive
Who reviewed Coursera
- C-Suite 58% (19)
- Director 23% (8)
- Manager 19% (6)
Employer names and spend open in the full report, along with the other 30 customers.
Everything 33 customers told us about Coursera.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
48 Net Promoter Score, from 33 scored reviews- Promoters 19
- Passives 11
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 48 across 1 companies.
Praised
- Flexible Self-Paced Learning
- Wide Course Catalogue and Structured Content
- Practical Upskilling and Testing New Subjects
- Increased Practical Feedback and Expert Engagement
Criticised
- Competing AI-Powered Learning Platforms
- Quality Inconsistency
- Subscription Value Concerns and Switching Risk
- Limited Practical Engagement and Skill Validation
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 33% 9 answers
- 75% 4 answers
- 100% 4 answers
- 8.4/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Report
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