Confirmit (Forsta)
Forsta, formerly known as Confirmit, provides experience and market research software that helps enterprises and research agencies collect, analyze, and visualize customer, employee, and market feedback across channels. Its cloud platform combines survey authoring, panel management, text analytics, and reporting to support customer experience, employee experience, and market research programs. The company generates revenue through subscriptions and services for its SaaS platform and related professional services.
- Product Analytics & Feedback
- Customer Success Software
- Business Intelligence & Dashboards
- Revenue
- $180.0M
- Employees
- 900
- Founded
- 1996
- Headquarters
- Boston, United States of America
What 7 Arbolus experts think of Confirmit (Forsta)
NPS scores are generally high, averaging between 7 and 9, with 67% of responses 8 or higher. Renewal intent is split: 17% express certainty to renew and 67% are not sure. All users are in the MoreThan1Year implementation stage, indicating a sticky, embedded solution. Key quantitative themes include strong satisfaction in high spend accounts and hesitancy in lower spend tiers regarding renewal. Overall Customer Sentiment: Positive
Who reviewed Confirmit (Forsta)
- C-Suite 57% (4)
- Director 43% (3)
Employer names and spend open once the report publishes.
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 0% 2 answers
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
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