Arbolus Intelligence

Confluent

confluent.io · Mountain View, United States of America

Confluent is a data streaming platform company that provides a managed and self-managed implementation of Apache Kafka, enabling organizations to connect, process, and react to real-time data across applications and systems. It serves enterprises across industries that need event-driven architectures for analytics, integration, and operational use cases, generating revenue through subscriptions to its cloud service, software licenses, and support and professional services.

  • Data Integration & ETL
  • API Management & Integration
  • MLOps & ML Platforms
Listed in
Revenue
$777.0M
Employees
3,200
Founded
2014
Headquarters
Mountain View, United States of America

What 83 Arbolus experts think of Confluent

Confluent's NPS scores are largely 8+, with the average in the promoter range, reflecting strong satisfaction. Renewal intent is high among top-spenders and strategists. Stickiness is emphasized by most customers having used the platform for over one year, often describing Confluent as mission-critical. Expert feedback highlights scalability, integration breadth, and operational maturity as key strengths, while cost and complexity are the most cited drawbacks.Overall Customer Sentiment: Positive

Who reviewed Confluent

Total customers 83 77 current · 6 former
Reviews growth +50 in six months
Seniority of respondents
  • C-Suite 62% (51)
  • Director 24% (20)
  • Manager 14% (12)
Engineering Engineer Not specified NPS 8 Submitted Aug 2026
Engineering Engineer Manager NPS 10 Will renew Submitted May 2026
Engineering Engineer Manager NPS 8 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 80 customers.

Everything 83 customers told us about Confluent.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

47 Net Promoter Score, from 82 scored reviews
  • Promoters 43
  • Passives 35
  • Detractors 4

Cumulative NPS by month

-1 over 6 months
  • May 9
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 10 reviews, accumulated up to each month. Category median 48 across 10 companies.

Praised

  • Operational Simplicity and Managed Infrastructure
  • Connector Ecosystem and Integrations
  • Enterprise Scalability and Support
  • Cloud-Native Integration and Flexibility

Criticised

  • Operational Overhead for Small Teams
  • Complexity and Learning Curve
  • Cost and Pricing Complexity
  • Operational Complexity Drives Churn

What customers say

Operational Simplicity and Managed Infrastructure
“Confluent removes the burden of running Kafka internally and provides scalable, reliable streaming with managed security and governance.”
Connector Ecosystem and Integrations
“Its extensive set of connectors makes integration between different systems easy and supports broad event-driven architectures.”
Enterprise Scalability and Support
“Confluent delivers the maturity and reliability required for large, complex digital solutions and offers strong support for high-scale integrations.”

Renewal intent

Plan to renew 58%
  • Will renew 26
  • Undecided 14
  • Not renewing 5

Plan to renew, by seniority

  • C-Suite 62% 29 answers
  • Director 40% 10 answers
  • Manager 60% 5 answers
  • Not specified 100% 1 answer
  • 8.9/10 Average score from customers who will renew
  • 7.9/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Top alternatives

Most weighed by Confluent customers

Report

Customer Report - Oct 2026 Oct 2026 83 + 5

Other companies in both categories with a customer report.

See all 3,014 Data & Analytics companies →

For people who use Confluent

Do you use Confluent at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 83 customers of Confluent have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.