Credit Karma
Credit Karma is a personal finance technology company that provides consumers with free credit scores, credit monitoring, and financial tools based on data from major credit bureaus. It monetizes by recommending credit cards, loans, and other financial products from partner institutions and earning referral and advertising fees. The platform also offers tax filing, savings, and debt management features to help users improve their financial health.
- Payment Processing
- Wealth & Investment Software
- Revenue
- $1.5B
- Employees
- 1,900
- Founded
- 2007
- Headquarters
- Oakland, United States of America
What 6 Arbolus experts think of Credit Karma
NPS scores are consistently high, with 67% scoring 8 and 33% scoring 9-10. Where renewal intent is disclosed, it is marked as "NotSure" even at moderate spend, suggesting evaluation cycles may be ongoing despite satisfaction. Stickiness is high, with 83% in the "MoreThan1Year" implementation stage, indicating stable adoption patterns. Key themes are effective functionality, enduring user satisfaction, and pilot-to-adoption transitions.Positive
Who reviewed Credit Karma
- C-Suite 83% (5)
- Manager 17% (1)
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Dec 8
- Apr 8
- May 9
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 8/10 Average score from undecided customers
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