CRIF
CRIF is a global provider of credit bureau, business information, and credit risk management solutions for banks, financial institutions, insurance companies, and enterprises, offering data, analytics, software platforms, and outsourced services to support lending, compliance, and decision-making processes. The company also delivers digital onboarding, open banking, and credit management tools that help clients assess risk, manage portfolios, and optimize customer relationships.
- Fraud Detection & Prevention
- Wealth & Investment Software
- IT Consulting & Implementation
- Revenue
- $850.0M
- Employees
- 6,700
- Founded
- 1988
- Headquarters
- Bologna, Italy
What 6 Arbolus experts think of CRIF
NPS scores are clustered in the 8-10 range, with two thirds of responses above 8, and no negative NPS values. Renewal intent is positive or undecided for high spenders; low spenders are split between positive and negative. Most customers are either long-term adopters or in advanced stages, indicating resilience. The highest spend account reports both a high NPS and intent to continue use. Overall Customer Sentiment: Positive
Who reviewed CRIF
- C-Suite 80% (5)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
66 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 2
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Feb 9
- Mar 9
- Apr 9
- May 9
- Jun 9
- Sep 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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