CRISIL
CRISIL is a global analytics company that provides ratings, research, risk and policy advisory, and data and analytics services to financial institutions, corporates, governments, and investors. It generates revenue through credit ratings, subscription-based research, bespoke consulting and risk solutions, and data and analytics products across capital markets and financial services. CRISIL operates as an S&P Global company with a strong presence in India and international markets.
- Revenue
- $350.0M
- Employees
- 5,500
- Founded
- 1987
- Headquarters
- Mumbai, India
What 5 Arbolus experts think of CRISIL
NPS scores are mostly positive, with two users giving NPS of 7, one user at 9, and one at 10. Renewal intent is mixed: 40% are 'Not Sure', while 40% report 'Yes'. Stickiness analysis shows all deployments are either more than one year or in pilot phase, indicating long cycles. Key quantitative themes: solid NPS for established deployments, with renewal intent uncertainty linked to moderate NPS. Overall Customer Sentiment: Positive
Who reviewed CRISIL
- C-Suite 40% (2)
- Director 40% (2)
- Manager 20% (1)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Cumulative NPS by month
+1 over 4 months- Dec 7
- Mar 8
- May 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 50% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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