Arbolus Intelligence

Cytiva

cytiva.com · Marlborough, United States of America

Cytiva is a global life sciences company that provides instruments, consumables, software, and services used in the discovery, development, and manufacturing of biopharmaceuticals and other advanced therapies. It serves biopharma companies, contract manufacturers, and research institutions with solutions for upstream and downstream bioprocessing, cell and gene therapy, and laboratory workflows. The company generates revenue through the sale of equipment and consumables, as well as service, support, and consulting offerings across the bioproduction value chain.

Listed in
Revenue
$6.0B
Employees
16,000
Founded
2020
Headquarters
Marlborough, United States of America

What 32 Arbolus experts think of Cytiva

NPS scores are strongly positive: 68% are Promoters (NPS 9–10), 25% are Passives (7–8), and 7% are Detractors (≤6). Renewal intent is high among high-spend influencers and users with more than a year of implementation. Stickiness is highest among organizations at advanced implementation stages, while early pilot and onboarding users show more caution. Key expert feedback themes emphasize platform reliability, full workflow coverage, good support, high cost, and emerging needs for software flexibility and automation. Overall Customer Sentiment: Positive

Who reviewed Cytiva

Total customers 32 31 current · 1 former
Reviews growth +25 in six months
Seniority of respondents
  • C-Suite 53% (17)
  • Director 30% (10)
  • Manager 17% (5)
Engineering Leader Director NPS 10 Will renew Submitted Apr 2026
Data Leader Manager NPS 10 Will renew Submitted Aug 2026
Other Generalist Director NPS 10 Submitted May 2026

Employer names and spend open in the full report, along with the other 29 customers.

Everything 32 customers told us about Cytiva.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

50 Net Promoter Score, from 32 scored reviews
  • Promoters 18
  • Passives 12
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Praised

  • AI-Supported Process Optimization
  • Advanced Analytics and Automation
  • Digital Integration
  • Data Quality and Reproducibility

Criticised

  • Competitive Platforms Integrating AI
  • Lower Price, Comparable Performance
  • Digital-First Competitors
  • Software Complexity and Limited Automation

What customers say

Data Quality and Reproducibility
“I recommend Biacore for its robust data quality, reproducibility, and ability to provide real-time quantitative analysis of interactions.”
Reliability and Industry Adoption
“I consistently rely on the platform’s reliability and industry-wide adoption, which facilitates process transfer and reduces operational risk.”
Comprehensive Workflow Coverage
“I use Cytiva tools from early process development through GMP manufacturing because they address all phases of bioprocess workflow.”

Renewal intent

Plan to renew 92%
  • Will renew 12
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 83% 6 answers
  • Director 100% 5 answers
  • Manager 100% 2 answers
  • 9.2/10 Average score from customers who will renew
  • 10/10 Average score from undecided customers

Report

Customer Report - Oct 2026 Oct 2026 32 + 5

Other companies in both categories with a customer report.

See all 1,995 Consulting & Professional Services companies →

For people who use Cytiva

Do you use Cytiva at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 32 customers of Cytiva have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.