DRAGER
Dräger is a German medical and safety technology company that develops and manufactures equipment such as anesthesia workstations, ventilators, patient monitoring systems, gas detection devices, and personal protective gear for hospitals, emergency services, industrial, and mining customers. It generates revenue by selling hardware, consumables, and related services including maintenance, training, and system integration worldwide.
- Electronic Health Records
- Energy & Utilities Operations Software
- Cybersecurity Services
- Revenue
- $3.6B
- Employees
- 16,500
- Founded
- 1889
- Headquarters
- Lübeck, Germany
What 21 Arbolus experts think of DRAGER
The NPS distribution shows 50% of responses at 8 or above, with notable clusters at 9-10 from high-spend and energy sector users. Renewal intent is highly positive among high spenders and shows mixed sentiment at mid/low spend segments, with offboarding and 'no renewal' correlated to NPS below 7. Stickiness is high, with the majority at 'MoreThan1Year' implementation, and pilot/offboarding cases showing moderate-to-low advocacy. Overall Customer Sentiment: Positive
Who reviewed DRAGER
- C-Suite 76% (16)
- Director 10% (2)
- Manager 14% (3)
Employer names and spend open once the report publishes.
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Sentiment
4 Net Promoter Score, from 21 scored reviews- Promoters 7
- Passives 8
- Detractors 6
Cumulative NPS by month
-1 over 6 months- Jan 8
- Feb 7
- Apr 7
- Jul 8
- Aug 8
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 4 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 43% 7 answers
- 33% 3 answers
- 8.3/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
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