DRAW.IO
draw.io, now branded as diagrams.net, provides a web-based and desktop diagramming application that allows users to create flowcharts, network diagrams, UML diagrams, org charts, and other visual models, with integrations into platforms like Confluence, Jira, Google Drive, and OneDrive. The company monetizes primarily through paid integrations and marketplace apps for enterprise collaboration platforms while offering the core editor for free. Its tools are used by software teams, business analysts, and general knowledge workers to document processes and systems.
- Product Analytics & Feedback
- Knowledge Management & Collaboration
- Revenue
- $8.0M
- Employees
- 60
- Founded
- 2012
- Headquarters
- Sydney, Australia
What 39 Arbolus experts think of DRAW.IO
The NPS profile is largely positive, with 80% scoring 8–10, and no scores below 6 reported. Renewal intent for high spenders and influencers is consistently strong, particularly among those leveraging Atlassian integration. Most users have been implemented for more than 1 year (85%) with only a few in the pilot stage. Key themes cited are cost efficiency, enterprise integration, and ease of use, though collaboration features and performance at scale are noted gaps.Overall Customer Sentiment: Positive
Who reviewed DRAW.IO
- C-Suite 58% (23)
- Director 17% (7)
- Manager 25% (10)
Employer names and spend open in the full report, along with the other 36 customers.
Everything 39 customers told us about DRAW.IO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
56 Net Promoter Score, from 39 scored reviews- Promoters 24
- Passives 13
- Detractors 2
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 38 across 4 companies.
Praised
- Advanced version control and validation
- AI-driven automation
- Improved real-time collaboration
- Exceptional Atlassian Integration
Criticised
- Lack of real-time collaboration
- Occasional lag on large diagrams
- Dated user interface design
- AI-native platform competition
What customers say
Renewal intent
Plan to renew 91%Plan to renew, by seniority
- 86% 7 answers
- 100% 1 answer
- 100% 3 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by DRAW.IO customers
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