DENSO
DENSO is a global automotive technology supplier that designs and manufactures advanced systems and components for powertrain, electrification, thermal management, mobility electronics, and safety for vehicle manufacturers worldwide. The company also develops solutions for factory automation, agriculture, and smart city applications, generating revenue primarily through long-term supply contracts with OEMs and industrial customers. It operates as a Tier 1 supplier, providing both hardware and integrated software to support next-generation, low-emission, and connected vehicles.
- IoT & Edge Platforms
- Cloud Infrastructure & Hosting
- Revenue
- $47.0B
- Employees
- 164,000
- Founded
- 1949
- Headquarters
- Kariya, Japan
What 14 Arbolus experts think of DENSO
NPS scores are strongly positive, with 42% giving a 9–10 and 75% rating 8 or above, indicating widespread satisfaction. Renewal intent is high where reported (67% Yes among those who specified), with only one 'No' response. Most customers are in the MoreThan1Year implementation stage (70%), demonstrating stickiness and maturity in adoption. Sentiment is strongest among high spenders and Influencers from major OEMs. Positive
Who reviewed DENSO
- C-Suite 69% (10)
- Director 15% (2)
- Manager 15% (2)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 14 scored reviews- Promoters 8
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 9
- May 9
- Jul 9
- Aug 9
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 80% 5 answers
- 100% 1 answer
- 0% 2 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by DENSO customers
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