Daikin Industries
Daikin Industries is a global manufacturer of air conditioning, heating, ventilation, refrigeration, and related climate control systems for residential, commercial, and industrial customers. The company designs, produces, and sells HVAC equipment, refrigerants, and air purification solutions through distributors, dealers, and direct sales channels worldwide. It generates revenue from equipment sales, aftermarket parts, and maintenance and service contracts.
- Revenue
- $28.0B
- Employees
- 96,000
- Founded
- 1924
- Headquarters
- Osaka, Japan
What 37 Arbolus experts think of Daikin Industries
NPS scores range from 3 to 10, with the majority (over 70%) at 7+. Renewal intent is highest among high spenders and those with more than 1 year implementation. Most users are in the post-implementation stage, reinforcing solution stickiness. Key themes are strong long-term satisfaction, especially among influencers and high implementation maturity.Overall Customer Sentiment: Positive
Who reviewed Daikin Industries
- C-Suite 68% (25)
- Director 19% (7)
- Manager 14% (5)
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Sentiment
27 Net Promoter Score, from 37 scored reviews- Promoters 14
- Passives 19
- Detractors 4
Cumulative NPS by month
+2 over 6 months- Mar 6
- Apr 6
- Jun 7
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 27 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 60% 5 answers
- 33% 3 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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