DATABANK

databank.com · Dallas, United States of America

DataBank is a provider of enterprise-class colocation, interconnection, and edge data center services, offering secure facilities, power, cooling, and network connectivity for businesses and cloud platforms. The company operates a nationwide portfolio of data centers in the United States and generates revenue through recurring colocation, managed services, and related infrastructure services contracts. Its customers include enterprises, cloud and content providers, and public sector organizations that require reliable, compliant data center capacity close to end users.

Cloud Infrastructure & Hosting
Managed IT & Cloud Services

Listed in

Revenue: $650.0M
Employees: 750
Founded: 2005
Headquarters: Dallas, United States of America

What 8 Arbolus experts think of DATABANK

NPS distribution shows a range from 5 to 9 with a weighted average near 7.1, indicating generally moderate to slightly positive sentiment. The majority of experts selected 'Not Sure' for renewal intent (87.5%), while 12.5% indicated no intent to renew. Implementation stages are predominantly 'MoreThan1Year' (50%), followed by early stage and pilot deployments.Key quantitative theme: High deployment maturity does not correlate to higher renewal confidence, and promoter sentiment remains modest. Overall customer sentiment:Neutral

Who reviewed DATABANK

Total customers 8 8 current · 0 former

Reviews growth +8 in six months

Seniority of respondents

C-Suite 88% (7)
Manager 12% (1)

Engineering Manager C-Suite NPS 8 Undecided Submitted Dec 2025

Executive C-Suite NPS 6 Undecided Submitted Dec 2025

Engineering Leader C-Suite NPS 5 Undecided Submitted Dec 2025

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Sentiment

-37 Net Promoter Score, from 8 scored reviews

Promoters 1
Passives 3
Detractors 4

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%

Will renew 0
Undecided 7
Not renewing 1

Plan to renew, by seniority

C-Suite 0% 7 answers
Manager 0% 1 answer

7/10 Average score from undecided customers
6/10 Average score from customers not renewing

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