Dell EMC
Dell EMC, a division of Dell Technologies, provides enterprise IT infrastructure solutions including servers, storage systems, data protection, and converged and hyperconverged infrastructure for large enterprises, mid-market businesses, and public sector organizations. It generates revenue by selling hardware, software, and related services such as support, consulting, and cloud and data center solutions through direct and channel sales globally.
- Cloud Infrastructure & Hosting
- Data Warehousing & Lakes
- Managed IT & Cloud Services
- Revenue
- $24.0B
- Employees
- 40,000
- Founded
- 2016
- Headquarters
- Hopkinton, United States of America
What 11 Arbolus experts think of Dell EMC
NPS scores skew high, with 50% of ratings at 10 and the remainder at 7-8. Renewal intent is overwhelmingly positive among high spenders, with only one no and two uncertain responses from mid spenders. The majority of accounts have implemented Dell EMC for more than 1 year, indicating strong stickiness, especially among finance and IT service users. Key quantitative themes: reliable, mature product; consistent satisfaction among high spenders; and a preference for long-term engagement.Overall Customer Sentiment: Positive
Who reviewed Dell EMC
- C-Suite 38% (4)
- Director 38% (4)
- Manager 25% (3)
Employer names and spend open once the report publishes.
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Sentiment
45 Net Promoter Score, from 11 scored reviews- Promoters 5
- Passives 6
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Mar 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 34 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 100% 2 answers
- 0% 2 answers
- 100% 2 answers
- 9.2/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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