DEVICE42
Device42 provides IT asset management and infrastructure discovery software that helps enterprises automatically map and document their on‑premises and cloud environments, including servers, applications, dependencies, and network devices. Its platform is used by IT operations, infrastructure, and DevOps teams to improve visibility, support data center and cloud migrations, and enhance change management and compliance. The company generates revenue through subscriptions and licenses to its SaaS and on‑premises software, along with related support services.
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $35.0M
- Employees
- 200
- Founded
- 2010
- Headquarters
- West Haven, United States of America
What 12 Arbolus experts think of DEVICE42
NPS scores cluster in the 8–10 (Promoter) and 7–9 (Passive) bands, with outliers in the 4–5 range indicating some detractors. Overall, renewal intent is strong, especially for those with longer deployments and higher spend. Most respondents in the more than 1 year implementation stage express positive sentiment, while pilot stage users are more neutral or negative. Key themes include product reliability and integration driving satisfaction, while some uncertainties remain among new deployments.Overall Customer Sentiment: Positive
Who reviewed DEVICE42
- C-Suite 82% (10)
- Director 18% (2)
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Sentiment
16 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 4
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Sep 9
- Dec 6
- Jan 6
- Apr 6
- May 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 24 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 57% 7 answers
- 100% 2 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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