Digital Realty
Digital Realty is a global provider of data center, colocation, and interconnection services, offering secure facilities and connectivity for enterprises, cloud providers, and network operators to host and manage their IT infrastructure. The company generates revenue primarily through long-term leases of data center space, power, and related connectivity and managed services. It serves customers across industries that require reliable, scalable, and compliant infrastructure for mission-critical applications and cloud workloads.
- Cloud Infrastructure & Hosting
- Data Warehousing & Lakes
- Revenue
- $5.2B
- Employees
- 3,600
- Founded
- 2004
- Headquarters
- Austin, United States of America
What 32 Arbolus experts think of Digital Realty
NPS scores are predominantly positive, with 65% of experts rating 8 or above and an average score of 7.8. Renewal intent is mixed but skews towards 'Not Sure', except among high-value clients where the majority confirm intent to renew. Implementation stages are heavily weighted towards mature, long-term adopters, pointing to high platform stickiness. Most experts cite reliability and global reach as key positives, with only minor concerns among smaller or pilot customers.Overall Customer Sentiment: Positive
Who reviewed Digital Realty
- C-Suite 72% (23)
- Director 22% (7)
- Manager 6% (2)
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Sentiment
28 Net Promoter Score, from 32 scored reviews- Promoters 11
- Passives 19
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- Jun 8
- Jul 8
- Aug 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 24%Plan to renew, by seniority
- 21% 19 answers
- 25% 4 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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