DISA
DISA (Defense Information Systems Agency) is a U.S. Department of Defense combat support agency that provides, operates, and assures command and control, information-sharing capabilities, and a global enterprise IT infrastructure for the military services, combatant commands, and national-level leaders. It designs, acquires, fields, and sustains secure communications, computing, and cyber defense services across classified and unclassified networks. DISA is funded through U.S. federal appropriations and working capital funds rather than commercial revenue.
- Cloud Infrastructure & Hosting
- Network & Cloud Security
- Managed IT & Cloud Services
- Revenue
- $2.5B
- Employees
- 8,000
- Founded
- 1960
- Headquarters
- Fort Meade, United States of America
What 6 Arbolus experts think of DISA
NPS scores range from 4 to 10, with a majority scoring 7 or higher, indicating a generally positive but nuanced sentiment. Renewal intent reveals 50% likely to renew, 33% not sure, and 17% not intending to renew (associated with the lowest NPS and offboarding). Most respondents are in the MoreThan1Year implementation stage, except for one recent (LessThan1Year) and one in offboarding. Key patterns show that longer-tenured users provide higher NPS scores and are more likely to renew, while those considering offboarding rate lowest in both metrics.Overall Customer Sentiment: Positive
Who reviewed DISA
- C-Suite 83% (5)
- Manager 17% (1)
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 1
- Detractors 2
Cumulative NPS by month
-3 over 5 months- Jun 10
- Jul 9
- Feb 8
- Jul 8
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 40% 5 answers
- 9.5/10 Average score from customers who will renew
- 4.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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