Arbolus Intelligence

Deutsche Telekom AG

telekom.com · Bonn, Germany

Deutsche Telekom AG is a global telecommunications company that provides fixed-line, mobile, broadband, TV, and ICT services to consumer, business, and wholesale customers, primarily under the Telekom and T‑Mobile brands. It also offers cloud, network, and managed IT services for enterprises and public-sector clients. The company generates revenue through subscription-based communication services, device sales, and ICT and IT services contracts across Europe and the United States.

Listed in
Revenue
$120.0B
Employees
200,000
Founded
1995
Headquarters
Bonn, Germany

What 15 Arbolus experts think of Deutsche Telekom AG

NPS scores are generally high among influential and high-value customers, with several 9–10 ratings and strong renewal signals in manufacturing. Low spenders and pilot-stage users report mid-tier NPS and mixed renewal likelihoods. Overall sentiment is positive, with expert praise for legal compliance, operational resilience, and industry alignment. High TCO and operational rigidity are persistent less-favored themes.Overall Customer Sentiment: Positive

Who reviewed Deutsche Telekom AG

Total customers 15 15 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 60% (9)
  • Director 27% (4)
  • Manager 13% (2)
Operations Leader C-Suite NPS 5 Submitted Mar 2026
Operations Leader Director NPS 6 Will renew Submitted Aug 2026
Executive C-Suite NPS 9 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 12 customers.

Everything 15 customers told us about Deutsche Telekom AG.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

13 Net Promoter Score, from 15 scored reviews
  • Promoters 5
  • Passives 7
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Feb 8
  • Mar 8
  • May 8
  • Jun 8
  • Aug 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 13 across 1 companies.

Praised

  • Domestic Sovereign Solutions
  • Cost Optimization
  • Infrastructure Automation
  • European Legal Sovereignty

Criticised

  • Complex Cloud Architecture
  • Operational Bureaucracy and Latency
  • High Total Cost of Ownership
  • Emergence of Fully Automated Competitors

What customers say

European Legal Sovereignty
“I rely on this provider because they keep all sensitive data within EU jurisdiction, protecting us from foreign legal claims and ensuring compliance for defense programs.”
Mission-Critical SAP/PLM Expertise
“I value this provider’s ability to run our aerospace SAP and PLM systems with high reliability and compliance, which is critical to our operations and regulatory needs.”
Robust Pan-European Connectivity
“I recommend them for providing secure, low-latency network connections across our facilities in multiple countries, which supports efficient real-time collaboration.”

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Director 50% 2 answers
  • Manager 0% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 15 + 0

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