Dell Technologies
Dell Technologies is a global technology company that designs, manufactures, and sells a broad portfolio of IT hardware, software, and services, including PCs, servers, storage, networking, and cloud infrastructure. It serves enterprises, public sector organizations, and consumers worldwide through direct sales, channel partners, and service contracts. The company generates revenue from product sales, support, consulting, and managed and cloud services.
- Cloud Infrastructure & Hosting
- Enterprise ERP
- Managed IT & Cloud Services
- Revenue
- $90.8B
- Employees
- 120,000
- Founded
- 2016
- Headquarters
- Round Rock, United States of America
What 49 Arbolus experts think of Dell Technologies
The NPS among experts is predominantly high, with many respondents rating 9 or 10. Renewal intent is strong among high-spend and technology decision makers, with most expressing intent to continue and a minority citing cost or specific gaps for considering alternatives. Stickiness is reflected by the majority of experts being in the more than one-year implementation stage. Recurring feedback highlights Dell’s reliability, strong support, and robust integration as key sentiment drivers, while some mention premium pricing and occasional supply delays as minor concerns.Overall Customer Sentiment: Positive
Who reviewed Dell Technologies
- C-Suite 72% (35)
- Director 15% (7)
- Manager 13% (6)
Employer names and spend open in the full report, along with the other 46 customers.
Everything 49 customers told us about Dell Technologies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
51 Net Promoter Score, from 49 scored reviews- Promoters 28
- Passives 18
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 36 across 4 companies.
Praised
- Enterprise-Grade Reliability and Stability
- Life Cycle Flexibility and Financial Models
- Integrated Management and Support Suite
- Broader Integration with ITSM
Criticised
- Proprietary Ecosystem Lock-In
- Premium Pricing Pressure
- Licensing Complexity and Flexibility
- Reliability and Support Decline Risks
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 77% 30 answers
- 83% 6 answers
- 75% 4 answers
- 100% 3 answers
- 8.6/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Dell Technologies customers
Report
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