Dext Software Limited
Dext Software Limited provides cloud-based bookkeeping and pre-accounting software that automates the collection, extraction, and categorization of financial documents for accountants, bookkeepers, and small businesses, integrating with major accounting platforms. Its products help firms streamline data entry, expense capture, and client bookkeeping workflows, sold on a subscription basis.
- Accounting & Bookkeeping Software
- Expense Management
- Revenue
- $60.0M
- Employees
- 450
- Founded
- 2010
- Headquarters
- Londonderry County Borough, United Kingdom
What 33 Arbolus experts think of Dext Software Limited
NPS feedback is predominantly positive, with 30% of responses scoring 9 or 10, and another 45% in the 7–8 promoter/passive range; a minority (10%) express detractor views (scores 4–6). Renewal intent is high among mid- and low-spend customers in mature adoption, while high spenders and complex environments show more caution or indicate planned churn. Stickiness correlates with more than one year of adoption, representing over 60% of respondents. Key expert themes highlight strong workflow automation, positive impact on operational efficiency, and ongoing concerns about integration breadth and scalability.Overall Customer Sentiment: Positive
Who reviewed Dext Software Limited
- C-Suite 67% (22)
- Director 24% (8)
- Manager 9% (3)
Employer names and spend open in the full report, along with the other 30 customers.
Everything 33 customers told us about Dext Software Limited.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 33 scored reviews- Promoters 15
- Passives 13
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Praised
- Operational Simplicity and Scalability
- Consistent and Reliable Data Capture
- Workflow Automation Delivers Efficiency
- AI-Driven Workflow Enhancements
Criticised
- Commercial Model Changes
- Competitive Displacement Risk
- Potential for Opaque Automation
- Executive Scrutiny on Spend Efficiency
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 58% 12 answers
- 83% 6 answers
- 50% 2 answers
- 8.8/10 Average score from customers who will renew
- 8.4/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Report
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