Doppel
Doppel is a technology company that provides identity resolution and anti-impersonation services that detect and monitor fake accounts, brand impersonations, and fraudulent profiles across digital channels, helping enterprises protect their brands and users from abuse and fraud. Its platform uses data matching and automation to surface suspicious identities and support security, trust and safety, and fraud teams in taking remediation actions.
- Fraud Detection & Prevention
- Security Operations (SIEM/SOAR)
- Revenue
- $6.0M
- Employees
- 35
- Founded
- 2021
- Headquarters
- San Francisco, United States of America
What 18 Arbolus experts think of Doppel
The NPS scores are highly concentrated at 8–10, with only one detractor at 5. Renewal intent is varied: roughly one-third confirmed renewal, one-third non-renewal, and one-third unsure. Implementation stages span pilots, sub-1-year, and over-1-year mature installs; several large accounts are in mature phases but still express uncertain or negative renewal intent. The key theme is a positive sentiment on product experience, but with tangible retention and churn risk, especially among large spenders and mature accounts.Overall Customer Sentiment: Positive
Who reviewed Doppel
- C-Suite 67% (12)
- Director 22% (4)
- Manager 11% (2)
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Sentiment
22 Net Promoter Score, from 18 scored reviews- Promoters 6
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Dec 8
- Jan 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 22 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 50% 6 answers
- 25% 4 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 8.7/10 Average score from customers not renewing
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