Duolingo
Duolingo is a language-learning platform that offers gamified courses in dozens of languages through its mobile apps and website for consumers worldwide. It generates revenue primarily via premium subscriptions, advertising, and language proficiency testing services. The company serves individual learners, schools, and organizations seeking accessible, low-cost language education.
- Learning Management
- Generative AI Platforms
- Revenue
- $570.0M
- Employees
- 800
- Founded
- 2011
- Headquarters
- Pittsburgh, United States of America
What 13 Arbolus experts think of Duolingo
NPS scores are all 6 or higher, with notable peaks at 9 and 10. Renewal intent, where provided, is predominantly positive or unclear, with no negative responses. Most respondents are in the MoreThan1Year implementation stage, signifying strong platform stickiness and long-term engagement. The key quantitative theme is durable satisfaction, reflected in both adoption length and NPS clustering at the positive end.Overall Customer Sentiment: Positive
Who reviewed Duolingo
- C-Suite 73% (9)
- Director 9% (1)
- Manager 18% (2)
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Sentiment
46 Net Promoter Score, from 13 scored reviews- Promoters 7
- Passives 5
- Detractors 1
Cumulative NPS by month
-2 over 6 months- Jan 10
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median -14 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 9.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
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