DURABLE
Durable is a software company that provides an AI-powered website builder and simple business management tools for small businesses, freelancers, and solo entrepreneurs. Its platform helps users quickly create and host websites, manage basic CRM and invoicing, and handle core online presence tasks through a subscription model. The company primarily monetizes through paid plans for its website and business tools.
- No-Code & Low-Code Platforms
- Marketing Automation
- Revenue
- $4.0M
- Employees
- 45
- Founded
- 2022
- Headquarters
- Vancouver, Canada
What 10 Arbolus experts think of DURABLE
Most NPS scores fall between 7 and 9, with the majority at 8, indicating generally favorable sentiment. Renewal intent is positive for around 67% of respondents, with one User role indicating non-renewal and another expressing uncertainty. Stickiness is high among accounts with more than one year of use, and the pilot phase is marked by moderate sentiment and pending renewal decisions.Key themes include positive alignment with business processes for Influencers and moderate satisfaction among User roles. Adoption is robust in high-spend accounts, correlating with higher NPS and clear renewal intent.Overall Customer Sentiment: Positive
Who reviewed DURABLE
- C-Suite 78% (8)
- Director 22% (2)
Employer names and spend open once the report publishes.
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Sentiment
20 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 6
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Jul 7
- Apr 7
- Jan 8
- May 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 20 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 75% 4 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by DURABLE customers
More in Marketing & Advertising and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use DURABLE
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